At Tashani Trading LLC, we take great pride in the quality and craftsmanship of our jewellery. To ensure customer satisfaction, we offer a warranty covering manufacturer defects in materials and workmanship. Please read our policy carefully to understand what is covered and how to make a warranty claim.

Warranty Coverage

  • Our warranty covers manufacturer defects in materials and workmanship for a period of 12 months from the date of purchase.
  • This includes issues such as faulty clasps, loose settings, and other structural defects that occur due to manufacturing faults.
  • If a defect is found, we will repair or replace the item at our discretion, free of charge.

What is Not Covered

  • General wear and tear, including scratches, fading, or tarnishing from daily use.
  • Damage caused by improper care, misuse, or exposure to chemicals, perfumes, or water.
  • Breakage due to accidental damage, mishandling, or neglect.
  • Loss or theft of jewellery.
  • Alterations, repairs, or modifications made by third parties not authorised by Tashani Trading LLC.

How to Make a Warranty Claim

  1. Proof of Purchase: Provide a valid receipt or proof of purchase from Tashani Trading LLC.
  2. Contact Us: Reach out to our customer service team via email at [Insert Contact Email] with a detailed description of the issue and clear photos of the defective item.
  3. Assessment: Our team will assess the claim and determine if it qualifies for repair or replacement under warranty.
  4. Return Instructions: If approved, you will receive instructions on how to return the item to us. Customers are responsible for shipping costs to return the item.
  5. Repair/Replacement: Once received, we will process the warranty claim within 14 business days and return the repaired or replaced item to you.

Additional Notes

  • This warranty is non-transferable and applies only to the original purchaser.
  • Warranty claims without valid proof of purchase may not be accepted.
  • Tashani Trading LLC reserves the right to determine the validity of warranty claims at our discretion.

For any questions regarding our warranty policy, please contact us at support@tashani.com or visit our website www.tashani.com